Thursday, 15 September 2011
It's the small things
Mood: Frustrated, but happy
Listening To: Apocalyptica - Beautiful
Word of the Day: WOW
It really is the small things that can sometimes make someone's day. I had a client come to me today with a broken product. She purchased it from me over 2 years ago, so the warranty was done on it. She's been an awesome customer for the past 2 years, promotes for us, is always pleasant. And even with the broken unit, she was still in a good mood, and couldn't stop talking about how great it was.
I exchanged it for her. I did it because she's one of those people that even while complaining, was going on about the great service, the great product, how happy it makes her. I did it, to make her smile, and turn a sad day into a happy one.
She was so excited that she didn't have to wait for a repair. We got to talking some more. I noticed her bag that she brought the unit in. It was from Myrtle Beach. I told her I used to live there, what restaurants I worked in etc. We talked about how much it's changed over the last 15 years since I left. We reminisced about the places only the locals...or frequent visitors know about. It was a great exchange. And, in the process of making her day, I made mine brighter too.
That's it, that's all, carry on. :)
Listening To: Apocalyptica - Beautiful
Word of the Day: WOW
It really is the small things that can sometimes make someone's day. I had a client come to me today with a broken product. She purchased it from me over 2 years ago, so the warranty was done on it. She's been an awesome customer for the past 2 years, promotes for us, is always pleasant. And even with the broken unit, she was still in a good mood, and couldn't stop talking about how great it was.
I exchanged it for her. I did it because she's one of those people that even while complaining, was going on about the great service, the great product, how happy it makes her. I did it, to make her smile, and turn a sad day into a happy one.
She was so excited that she didn't have to wait for a repair. We got to talking some more. I noticed her bag that she brought the unit in. It was from Myrtle Beach. I told her I used to live there, what restaurants I worked in etc. We talked about how much it's changed over the last 15 years since I left. We reminisced about the places only the locals...or frequent visitors know about. It was a great exchange. And, in the process of making her day, I made mine brighter too.
That's it, that's all, carry on. :)
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